We respect your privacy and are committed to protecting your personal information, which we call “personal data”. This privacy notice will tell you how we look after your personal data and about your privacy rights. It supplements any other notices and is not intended to override them.
We have tried to be brief and clear. We are happy to provide any additional information or explanation.
If the controller for your data will be another company in the group, we will tell you this when you purchase a product or service with us.
Cowden Holiday Park
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would appreciate the chance to deal with your concerns first.
This version was last updated on 2 June 2018 and historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.
You may give us data orally or by filling in forms or by corresponding with us by post, phone, email or otherwise, for example when you:
We will only use your personal data when the law allows us to.
We have set out below how and why we plan to use your personal data.
|Purpose/Activity||Lawful basis for processing including basis of legitimate interest|
|To register you with our business||Performance of a contract with you|
To perform any contract with you including:
To manage our relationship with you which will include:
|To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||
|To make suggestions and recommendations to you about goods or services that may be of interest to you||Necessary for our legitimate interests (to develop and grow our business)|
|Asking you to partake in a review, prize draw, competition or complete a survey||Necessary for our legitimate interests (to study how people use our business, to develop and grow our business)|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||Necessary for our legitimate interests (to study how people use our business, to develop and grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, relationships and experiences||Necessary for our legitimate interests (to define types of people for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|Our carefully selected insurance provider||Necessary for our legitimate interests (complying with our legal obligations and ensuring park conditions are met).|
We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you.
We may then use your personal data to send you marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
Other than where we have identified a third party in the section ‘how we use your data’ we will get your express opt-in consent before we use your personal data for any other marketing purpose or share it with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting our DPM.
Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.
However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain the legal basis for our actions.
If we want to collect personally identifiable information through our website, we will be up front about this.
When someone visits our website, we may use a third-party service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
We will store your messages as follows:
Retention period for messages - 12 Months
If you do not provide personal data to us and this would prevent us from performing the contract we have or are trying to enter into with you, or place us in breach of the law, we may have to cancel our contract. We will notify you if this is the case.
We may share your personal data with third parties to help us run our business or carry out our obligations to you:
|Name||Lawful basis for processing including basis of legitimate interest|
|Other companies in our group||Performance of a contract with you
Necessary for our legitimate interests (performing the contract).
|Service providers for IT and system administration||Performance of a contract with you
Necessary for our legitimate interests (performing the contract, using your data as we have described in this notice).
|Our professional advisers including lawyers, bankers, auditors and insurers.||Necessary for our legitimate interests (complying with our legal obligations).|
|HM Revenue & Customs, regulators and other authorities||Necessary for our legitimate interests (complying with our legal obligations).|
We may also share your personal data with any third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your data outside the European Economic Area.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can ask us about the retention periods for different aspects of your personal data by contacting our DPM.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
You have the right to:
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